Portfolio > Brookfield Homes Customer Care

Aug 23, 2005


Brookfield Homes (Ontario) established an industry precedent with the release of their Customer Care website. New Brookfield homeowners can login to their purchase and receive ongoing updates and photos as their house moves through the various construction phases, in addition to easy access to their purchase agreement, deficiency reports, colour charts, and upgrade lists.

Brookfield Homes Customer Care Site

Web Design

Brookfield Homes (Ontario) Ltd. is one of Ontario's largest home builders, with communities growing around the Greater Toronto Area (GTA). Radiant Core has been Brookfield's Technology Partner since 2003, helping to design and build an equivalent online community that extends their brand goodwill on to the web.

One of our more exciting projects involved the design and development of an online customer portal for new Brookfield homeowners, enabling them to keep up with the construction of their new house by logging into a virtual represenation. The ground-breaking site includes a full copy of the purchase agreement, Décor Studio upgrades and colours, current construction status, deficiency reports and status, New Homeowner FAQs, information on the New Home Warranty program by TARION, and a photo gallery of the homeowners actual property, updated on a weekly basis. Brookfield remains one of the only homebuilders in the industry - worldwide - to make such a high level commitment to their online customer service.

 

Foundation™ XML

All of the data displayed in the Customer Care site comes from Brookfield's project management and status tracking software. We collaborated with the developers of the package to design and build an automated connector which synchronizes data between the two systems on a nightly basis.

Customer Care Data Flow

Brookfield continues to manage their data in their existing system and gets all the advantages of a publicly-accessible web portal without all the heartache of retraining and supporting their employees on a new tool. Their investment in their legacy system was protected and enhanced by Foundation's ability to defly handle XML and the biggest winners are their new clients.